FAQ

1. How long does shipping take?
Processing: 1-3 business days. Shipping: 5-10 business days (contiguous US). Smart cat toilets may ship via freight with extended delivery times (7-15 business days). You'll receive tracking via email.

2. What are shipping costs?
Calculated at checkout based on weight/destination. Smart cat toilets may have separate freight charges. Free standard shipping on orders over $[amount].

3. Do you ship outside the contiguous US?
Currently, only to the contiguous 48 states.

4. What types of smart cat toilets do you offer?



Type Features
Wi-Fi/Bluetooth Connected Remote monitoring, app control, usage tracking
Automatic Self-Cleaning Sensors, motorized rake/globe, waste drawer
Odor Control Units Carbon filters, sealed waste compartments

FCC Compliance: All smart cat toilets with wireless connectivity comply with FCC Part 15 regulations. This means the device is certified not to cause harmful interference and must accept any interference received. Each device bears an FCC ID number assigned to the manufacturer.

UL Safety: Many models also carry UL certification for electrical safety, ensuring circuit designs meet safety standards to avoid leakage risks.

5. What types of location collars do you offer?



Type Features
GPS Trackers Real-time location, geofencing, activity monitoring
Bluetooth Trackers Short-range proximity, lost pet finding

FCC & RF Safety: Location collars that transmit radio signals (GPS, 4G, Bluetooth) must comply with FCC Part 15C. Products worn close to the body (within 20cm) require SAR (Specific Absorption Rate) testing to ensure RF exposure levels are safe. As of 2025, SAR testing precision requirements have increased for wearable devices.

Cybersecurity: Location collars collect location data. We follow FCC IoT cybersecurity best practices, including secure data transmission and regular firmware updates. Eligible products may bear the U.S. Cyber Trust Mark, indicating compliance with FCC cybersecurity standards.

6. What types of cat toys do you offer?



Type Materials Safety Features
Interactive Toys Non-toxic plastics, electronics Battery compartments secured, no small parts
Stuffed Toys Cat-safe fabrics, stuffing Seam-reinforced, no loose threads
Catnip Toys Organic catnip, fabric Bite-resistant, no choking hazards

Safety Standards: Cat toys that could be considered children's products meet ASTM F963 safety standards, including testing for mechanical/physical properties, flammability, and chemical composition. All materials are non-toxic and free from harmful chemicals.

7. What safety certifications do your products have?



Product Certifications
Smart Cat Toilets FCC Part 15, UL (electrical safety)
Location Collars FCC Part 15C, SAR-tested, IoT cybersecurity compliant
Cat Toys ASTM F963 (where applicable), non-toxic materials

8. Do your products comply with California Proposition 65?
Yes. If any product contains chemicals listed under California Prop 65, a "clear and reasonable" warning label will be provided per California law.

9. How do I care for my smart cat toilet?

  • Clean waste drawer regularly; wipe sensors with dry cloth.

  • Do not immerse electrical components in water.

  • Update firmware when available.

  • Unplug before cleaning.

10. How do I care for my location collar?

  • Remove before bathing your cat.

  • Wipe with damp cloth; keep charging port dry.

  • Charge according to instructions.

  • Check fit regularly; collar should be snug but not tight.

11. How do I care for my cat toys?

  • Inspect regularly for wear; replace if damaged.

  • Wash fabric toys according to label instructions.

  • Remove batteries from electronic toys when not in use.

12. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay.